Frequently asked SERVICE ACCOUNT questions

1. What is my monthly Municipal account for?

2. How am I billed for municipal services?

3. What can I do if my complaint has not been resolved or I am dissatisfied with the service I have received?

4. Where can I find my nearest Revenue office and what must I do if there is a query on my Municipal    Account?

5. When are our monthly accounts available?

6. What happens if I do not receive an account?

7.  What is the reason that my water and electricity account suddenly drop or rise?

8. What should I do if there is no one at my property during the day and the meter readers cannot read my meters?

9. What must I do when moving into a House/Flat/Business property?

10. What will happen if I do not pay my Municipal account on time?
To view/see answers click here
 


 

 

 

 

 

Complaints/enquiries with regard to municipal services must be directed to the

Municipal Service Support Centre – ssc@bvm.gov.za or tel. 023 348 8000.

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